This policy applies to physical products purchased from Size Rux. Return, refund, and exchange options depend on the item, its condition, the reason for your request, and any applicable product-page information. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Return Eligibility and Timing
Please contact us promptly if you would like to return an item. To confirm whether your order is eligible, any applicable return deadline, and the arrangements for your specific purchase, visit https://sizerux.com/contact-us/. Do not send an item back before receiving return instructions.
For a change-of-mind return, items should generally be unused and in reasonably intact condition. Where applicable, please retain the original packaging, accessories, instructions, and any hygiene seals so we can assess the return. These general requirements do not override your rights when an item is defective, damaged, incorrect, or otherwise subject to a remedy under applicable rules.
Depending on the nature of the product and any information provided on its product page, return restrictions may apply to:
- Personalized or custom-made products.
- Sealed products intended for intimate use or other hygiene-sensitive products where the seal has been broken or the item has been used.
- Consumable or perishable products, where applicable.
These categories do not mean that all adult products are non-returnable. Eligibility will be assessed for the specific item and circumstances, subject to applicable consumer rights.
How to Request a Return
- Contact us at https://sizerux.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If relevant, include photos of the issue.
- Wait for return instructions, including confirmation of the applicable arrangements, shipping costs, and the correct return address.
- Package the item securely, including any relevant accessories and packaging, and send it to the address provided using the return instructions. Retain your proof of shipment and any tracking details.
- Once the return is received, we will inspect it and notify you of the outcome and any applicable refund or other resolution.
Please do not assume that an address printed on the shipping package is the correct return address.
Refunds
If a refund is approved, it will generally be issued to the original payment method. If that method cannot be used, we will contact you to arrange an appropriate alternative, subject to applicable requirements.
We will confirm the applicable refund amount and explain any adjustments before processing. Any treatment of original delivery charges or return costs will depend on the reason for the return and applicable rules.
Refund processing and posting times vary. After a refund is issued, the time it takes to appear in your account may also depend on your bank, card issuer, or other payment provider. Contact us if you need an update on your refund.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the item, and applicable rules. A change-of-mind return may be handled differently from a return involving a defective, damaged, or incorrectly supplied item. Please contact us before paying for return shipping so we can confirm the arrangements for your order.
Exchanges
Exchange availability depends on stock, the condition of the item, and the circumstances of your request. Contact us before returning a product for an exchange so we can confirm whether an exchange is available and explain any relevant shipping arrangements or price difference.
Defective, Damaged, or Incorrect Items
If your item arrives damaged, is defective, or is not what you ordered, please contact us promptly with your order details and a description of the issue. Photos of the item and packaging can help us assess the problem. Keep the item and packaging where reasonably possible while we provide instructions.
These requests are assessed separately from change-of-mind returns. Depending on the circumstances and applicable rules, an appropriate resolution may include a replacement, repair, refund, or another available remedy. General return restrictions, including hygiene-related restrictions, do not remove any mandatory rights you have for defective, damaged, or incorrectly supplied goods.
Contact Us
For return eligibility, order-specific deadlines, return instructions, exchanges, or refund updates, contact Size Rux through https://sizerux.com/contact-us/.
