Scope of This Policy
This policy explains how Size Rux handles personal information in connection with its website, online store, orders, customer accounts, and customer communications. It applies to information provided through these activities and, where relevant, information received from service providers helping us fulfill your requests.
Our store offers adult products and is intended for adults who meet the legal age requirements in their location. It is not directed to children. If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.
Information We Process
The information we process depends on how you interact with the store and which services you use. It may include:
- Contact information: Your name, email address, telephone number, and billing or shipping address, as needed for your purchase or inquiry.
- Order and delivery information: Products selected or purchased, order totals, delivery instructions, order status, returns, refunds, and related correspondence. Because we sell adult products, purchase details may reveal information you consider particularly private.
- Account information: If you create an account, your account details, saved preferences, and associated order history.
- Payment-related information: Information needed to arrange payment, confirm transactions, and handle refunds or payment disputes. The payment information processed by us or a payment provider depends on the checkout method you choose.
- Customer communications: Information you choose to include when contacting us, such as questions, support requests, or details needed to resolve an order issue. Please avoid sending sensitive information that is not needed to address your request.
- Technical and usage information: Depending on the services and technologies in use, information such as an IP address, browser or device type, pages visited, approximate location inferred from an IP address, and error or security logs may be processed.
How We Use Information
We use personal information as needed to:
- Process orders and coordinate payment, fulfillment, shipping, returns, and refunds.
- Create and maintain accounts and provide shopping features you request.
- Respond to inquiries, provide customer support, and send order or service-related communications.
- Operate, maintain, troubleshoot, and improve the website and shopping experience.
- Protect the website, customers, and transactions, including detecting and addressing fraud, misuse, and security incidents.
- Maintain necessary business records, resolve disputes, and meet applicable legal obligations.
Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity. This may include performing a contract with you, complying with legal obligations, pursuing legitimate interests such as website security where permitted and balanced against your rights, or obtaining your consent where required.
Cookies and Similar Technologies
Depending on the features and services in use, the website may use cookies or similar technologies to support functions such as remembering cart contents, maintaining account sessions, storing preferences, and protecting checkout. If analytics or other optional technologies are used, they may help us understand website usage and improve the shopping experience, subject to applicable consent requirements.
You can manage or delete cookies through your browser settings and, where available, through privacy or cookie options provided on the website. Blocking certain cookies may prevent features such as the cart, account login, or checkout from working correctly. Where processing relies on consent, you may withdraw that consent through the available controls or by contacting us.
When Information Is Shared
Information may be shared with third parties where needed to provide services, fulfill your requests, or meet applicable obligations. Depending on the services used, these recipients may include:
- Payment service providers: To process payments, refunds, and payment disputes and support transaction security.
- Shipping and fulfillment providers: To prepare, deliver, track, or return orders.
- Website and technical service providers: To support hosting, maintenance, communications, security, and other store operations.
- Analytics providers, if used: To help understand website performance and usage, subject to applicable privacy and consent requirements.
- Professional advisers or authorities: Where reasonably necessary to obtain advice, comply with law or valid legal requests, resolve disputes, or protect legal rights and safety.
Sharing should be limited to information appropriate for the relevant purpose. Third-party services may also process information under their own privacy notices, particularly when you interact with them directly, such as when completing a payment through a separate service.
International Processing
Depending on where service providers operate, your information may be processed outside your state or country. Privacy laws in those locations may differ from those where you live. Where applicable law requires safeguards for international transfers, those requirements apply to the relevant processing.
How Long Information Is Kept
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, resolving disputes, and satisfying applicable legal obligations. Retention depends on the type of information, the reason it was collected, and any relevant legal or operational requirements. When information is no longer needed, it should be deleted or anonymized, subject to legitimate backup and retention requirements.
Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Request access to personal information held about you and receive a copy.
- Correct inaccurate or incomplete information.
- Request deletion of personal information.
- Restrict or object to certain processing.
- Request portability of certain information.
- Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
- Opt out of certain uses or disclosures, including sale, sharing, or targeted advertising where those activities occur and applicable law provides that right.
- Raise a concern with an appropriate privacy regulator or appeal a decision where applicable law provides for an appeal.
To make a request, use the contact link below. We may need to verify your identity and clarify your request before taking action. Rights may be subject to legal exceptions; for example, some transaction information may need to be retained to meet legal obligations or resolve disputes. We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights.
Information Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or loss. No website, transmission method, or storage system can be guaranteed to be completely secure. You should protect your account credentials and avoid sharing them with others.
Links to Other Websites
If the website links to an external website or service, this policy does not govern that third party’s independent handling of information. Review its privacy notice before providing personal information.
Updates to This Policy
We may update this policy to reflect changes in store operations, services, or applicable requirements. Updated wording will be posted on this page. Where required by law, we will provide additional notice or seek consent before a change takes effect.
Contact Us
For privacy questions, concerns, or requests relating to your personal information, please contact Size Rux through https://sizerux.com/contact-us/.
